VentaCo Mortgage Group / VMG ("VentaCo Mortgage Group", "VMG", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you use our website or obtain mortgage services from us.

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1. Accountability

VentaCo Mortgage Group / VMG is responsible for the personal information under its control. Our Privacy Officer is responsible for overseeing our privacy practices and responding to privacy inquiries and complaints.

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Privacy Officer
Email: info@ventaco.ca
Phone: 416-499-6777

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2. Personal Information We Collect

Depending on the services you request, we may collect personal information including your:

• Name and contact information;

• Date of birth and identification information;

• Employment and income information;

• Assets and liabilities;

• Banking and financial information;

• Credit history and credit information;

• Property and mortgage information;

• Tax and business information;

• Source of funds and wealth information;

• Information required for identity verification and anti-money laundering compliance; and

• Information you provide through our website, email, telephone, applications and other communications.

We may also collect limited technical information when you use our website, including IP address, browser information, cookies and website usage information.

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3. How We Collect Information

We generally collect personal information directly from you when you:

• Submit an inquiry through our website;

• Apply for a mortgage;

• Request a pre-approval or mortgage consultation;

• Provide documents or financial information;

• Contact us by telephone, email or other electronic means; or

• Communicate with one of our mortgage agents or brokers.

Where permitted by law, we may also obtain information from third parties, including credit reporting agencies, lenders, employers, financial institutions, professional advisors, government authorities and other parties involved in your mortgage transaction.

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4. Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

• Assessing your mortgage needs and eligibility;

• Preparing, submitting and administering mortgage applications;

• Obtaining and reviewing credit information;

• Verifying identity and financial information;

• Meeting FINTRAC, KYC, AML and other regulatory requirements;

• Preventing and detecting fraud;

• Communicating with you about your mortgage;

• Arranging and completing mortgage transactions;

• Maintaining required business and regulatory records; and

• Providing information about our services where permitted by law.

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5. Consent

Where required by law, we obtain your consent before collecting, using or disclosing your personal information.

By providing personal information to VentaCo Mortgage Group, you consent to its collection, use and disclosure for the purposes identified at the time of collection and described in this Privacy Policy.

Additional consent or authorization may be required for specific activities, including obtaining credit reports and submitting information to lenders.

You may withdraw consent, subject to legal, regulatory or contractual requirements. Withdrawal of consent may prevent us from providing certain mortgage services.

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6. Credit Bureaus, Lenders and Other Parties

With your consent or where otherwise permitted by law, we may obtain or disclose personal information to parties involved in arranging and completing your mortgage transaction.

These may include:

• Banks and other lenders;

• Credit unions and alternative lenders;

• Private lenders and mortgage investment corporations;

• Credit reporting agencies;

• Mortgage insurers;

• Appraisers;

• Lawyers;

• Real estate professionals;

• Accountants and other professional advisors;

• Identity verification and fraud prevention providers; and

• Other service providers required to facilitate your mortgage transaction.

We do not sell your personal information.

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7. FINTRAC, KYC and Regulatory Requirements

As a mortgage brokerage, VentaCo Mortgage Group is subject to applicable legal and regulatory requirements, including requirements relating to identity verification, anti-money laundering and terrorist-financing prevention.

We may therefore collect and retain information concerning identity, beneficial ownership, source of funds, source of wealth, occupation, employment, financial circumstances and the nature and purpose of a transaction.

Where required by law, information may be disclosed to FINTRAC, FSRA, government authorities, courts or law enforcement without additional consent.

Certain information relating to regulatory reports may be confidential by law.

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8. Website, Cookies and Online Forms

Our website may use cookies and similar technologies to operate the website, understand website usage, improve our services and measure marketing or advertising effectiveness.

When you submit an online inquiry, we may collect information such as your name, contact information, mortgage requirements and other information you choose to provide.

For security reasons, highly sensitive documents should not be submitted through general website forms unless specifically instructed by VentaCo Mortgage Group. Secure document-transfer methods may be provided for mortgage applications.

You may control cookies through your browser settings, although disabling cookies may affect website functionality.

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9. Third-Party Service Providers and Storage

VentaCo Mortgage Group may use third-party service providers for services such as:

• Mortgage technology and application systems;

• CRM and document management;

• Cloud storage;

• Electronic signatures;

• Credit and identity verification;

• Email and communications;

• Website hosting;

• Cybersecurity;

• Accounting and payment processing; and

• Marketing and analytics.

Some service providers may store or process information outside Canada. Personal information processed outside Canada may be subject to the laws of that jurisdiction.

VentaCo Mortgage Group takes reasonable steps to ensure that service providers protect personal information and use it only for authorized purposes.

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10. Safeguarding and Retention

VentaCo Mortgage Group uses reasonable administrative, physical and technological safeguards appropriate to the sensitivity of personal information.

These safeguards may include restricted access, password protection, multi-factor authentication, secure electronic storage, secure document transmission, confidentiality requirements and secure destruction procedures.

We retain personal information only as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, accounting and business requirements.

Mortgage records may be subject to mandatory retention requirements. Information that VentaCo Mortgage Group is legally required to retain cannot be deleted solely because an individual requests its deletion.

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11. Access and Correction

Subject to applicable legal exceptions, you may request access to personal information held by VentaCo Mortgage Group about you and request correction of inaccurate or incomplete information.

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12. Privacy Complaints and Changes to This Policy

If you have a question or concern about how VentaCo Mortgage Group handles your personal information, please contact our Privacy Officer.

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We will investigate privacy complaints and take reasonable steps to address concerns.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada where PIPEDA applies. VentaCo Mortgage Group may update this Privacy Policy from time to time to reflect changes in legislation, regulation, technology or our business practices. The most current version will be posted on our website.

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